America's Service Meltdown

America's Service Meltdown

Restoring Service Excellence in the Age of the Customer

Book - 2010
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In this book, an entrepreneur and CEO of a major technology company shares original service concepts that will enable any company to keep customers coming back.

* Includes case studies and vivid, firsthand experiences and anecdotes

* Presents chapters modularly organized into subtopics for easy reading

Publisher: Santa Barbara, Calif. : Praeger/ABC-CLIO, c2010.
ISBN: 9780313386022
Characteristics: xxiii, 167 p. ; 25 cm.


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